Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay we will contact you to let you know.

Order Delivery

We will charge your card and your order will be dispatched within 2 - 4 working days UK and 2 - 11 working days for Ireland. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 24 hours, please reach out to us via email at support@houseofzee.co.uk so that we can help.

Standard UK Delivery Prices
£50.00 and up - Free
£49.99 and below - £6.95 

Standard Ireland Delivery Prices
£50.00 and up - £30.00
£49.99 and below - £6.95

Remote Areas, Large & Bulky Items

Some larger or heavier items including hot tubs, gazebos, garden buildings and furniture sets may require extra delivery time or a specialist two-person delivery service. Please check the product page for any specific delivery notes before ordering.

Delivery to the following areas may take longer than our standard delivery times or incur an additional charge, due to courier surcharges for remote UK locations: Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Scilly, and the Channel Islands. If you're ordering from one of these areas, please contact us before placing your order and we'll confirm delivery costs and timescales for you.

For large or bulky items, our couriers may only be able to deliver to your doorstep or kerbside please make sure someone is available to help bring the item inside if needed.

Damages and Returns

  • We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. You (the buyer) must check item/s over for any damages and advise us within 60 days of delivery.
  • If an item arrives faulty or damaged, please send clear photos to support@houseofzee.co.uk so we can open a claim on your behalf. If the issue is confirmed, we will offer an exchange or replacement up to the value of the goods ordered. Please note that return postage is not refunded on faulty items.
  • If you've simply changed your mind or are not satisfied with your purchase through no fault of ours, you may return it within 60 days of delivery, provided the item is unused and in its original, re-saleable packaging. The cost of returning the item to House of Zee is the customer's responsibility. Once received and inspected, we will issue a full refund or a product swap of equal value.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.